Terms of service

Terms of Service

Effective Date: September 15, 2026

Welcome to PawCarry (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and the purchase of products offered through our store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law or that you have the consent of a parent or legal guardian.

2. Products

We make every reasonable effort to display our products, including colors, materials, features, sizing, and appearance, as accurately as possible.

However, slight variations may occur due to photography, lighting, screen settings, manufacturing updates, or normal production variations.

Product availability is subject to change without notice.

Customers are responsible for reviewing available product information, including sizing and suitability information, before placing an order.

3. Pricing & Payments

All prices are displayed in the currency shown at checkout.

We reserve the right to modify prices, discontinue products, correct pricing or listing errors, or refuse an order where appropriate.

Payment must be successfully authorized before an order can be processed.

4. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order for reasons including, but not limited to:

  • Suspected fraudulent activity

  • Payment verification issues

  • Pricing or inventory errors

  • Duplicate orders

  • Violation of these Terms

  • Orders believed to be placed for unauthorized resale

If your payment has already been processed for an order that we cancel, an appropriate refund will be issued.

5. Shipping

We offer free worldwide shipping unless otherwise stated at checkout.

Estimated delivery is typically 3–8 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside of our reasonable control, including carrier delays, customs processing, weather conditions, public holidays, or unusually high shipping volumes.

Please review our Shipping Policy for complete information regarding shipping and delivery.

6. Returns & Refunds

Our Refund & Return Policy governs all returns and refunds.

PawCarry offers a 30-day money-back guarantee, subject to the eligibility requirements outlined in our Refund & Return Policy.

By placing an order, you acknowledge and agree to the terms of our Refund & Return Policy.

7. Product Use & Pet Safety

PawCarry products are designed to provide a convenient way to keep your pet close while carrying them.

Customers are responsible for:

  • Ensuring that the product is suitable for their pet before use

  • Checking that their pet is comfortable and secure

  • Inspecting the product before each use

  • Following all provided product instructions and care guidance

  • Using the product only for its intended purpose

  • Supervising their pet while using the product

  • Stopping use if their pet shows signs of discomfort, distress, or difficulty breathing

PawCarry should not be used in a manner inconsistent with its intended purpose.

Never leave your pet unattended while inside the PawCarry product.

Pet size, weight, temperament, and individual needs can vary. Customers are responsible for determining whether PawCarry is appropriate for their individual pet.

8. General Product Disclaimer

Information provided on our website is for general informational purposes only.

PawCarry does not guarantee that the product will be suitable for every pet or individual situation.

Customers should use their own judgment when determining whether PawCarry is appropriate for their pet.

9. Intellectual Property

All content appearing on this website, including but not limited to:

  • PawCarry branding

  • Logos

  • Product names

  • Product photography

  • Videos

  • Graphics

  • Website design

  • Written content

  • Marketing materials

is owned by or licensed to PawCarry and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

10. Prohibited Uses

You agree not to:

  • Violate any applicable laws or regulations

  • Use the website for fraudulent or unlawful purposes

  • Attempt unauthorized access to our website or systems

  • Upload malicious software or harmful code

  • Copy, reproduce, or scrape website content without permission

  • Interfere with the operation or security of our website

  • Misrepresent your identity or payment information

  • Use our website to engage in unauthorized commercial activity

11. Third-Party Services

Our website may use third-party platforms and service providers, including payment processors, shipping carriers, analytics providers, advertising platforms, and Shopify.

These third-party services may have their own terms and privacy policies.

PawCarry is not responsible for the availability, security, or practices of third-party services to the extent permitted by applicable law.

12. Disclaimer of Warranties

Except where prohibited by applicable law, our website and products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Nothing in these Terms limits any warranties, guarantees, or consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, PawCarry, its owners, employees, affiliates, suppliers, and partners shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PawCarry, its owners, employees, affiliates, suppliers, and partners from claims, losses, damages, liabilities, costs, and expenses arising from:

  • Your misuse of the website

  • Your misuse of our products

  • Your violation of these Terms

  • Your violation of applicable laws or regulations

15. Governing Law

These Terms shall be governed by the applicable laws of the jurisdiction in which PawCarry is legally established, without regard to conflict-of-law principles, except where applicable consumer-protection laws provide otherwise.

16. Changes to These Terms

We reserve the right to modify these Terms from time to time.

Updated versions become effective when published on our website. Your continued use of the website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Order Changes & Cancellations

We understand that circumstances can change after placing an order.

Customers may request to cancel an order within 24 hours of placing it by contacting us through the Contact Us page on our website.

We will make reasonable efforts to accommodate cancellation requests received within this period. However, cancellation cannot be guaranteed if an order has already entered processing or fulfillment.

After 24 hours, cancellation may no longer be possible.

If an order can no longer be cancelled, you may still be eligible to return it under our 30-day Refund & Return Policy once it has been delivered.

18. Contact Information

For questions regarding these Terms, orders, products, shipping, cancellations, or returns, please contact us through the Contact Us page on our website.

PawCarry