Shipping policy

PawCarry — Shipping Policy

Effective Date: September 15, 2026

Thank you for choosing PawCarry. We’re committed to making your shopping experience as simple and enjoyable as possible. This Shipping Policy explains how your PawCarry order is processed, shipped, and delivered.

1. Shipping

We currently offer FREE worldwide shipping on all orders.

Estimated delivery is typically 3–8 business days, depending on your location and other circumstances that may affect delivery. Please allow up to 20 business days for delivery, as some orders may take longer than the typical estimated timeframe.

Please note that delivery times are estimates and may occasionally be affected by factors outside of our control, such as carrier delays, customs processing, severe weather, public holidays, or unusually high shipping volumes.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin preparing it for shipment.

Orders are processed as quickly as possible. During busy periods, holidays, or promotional events, processing may take slightly longer than usual.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information.

Please allow up to 48 hours for tracking information to become active or update after your order has been dispatched.

If your tracking information hasn't updated immediately, don't worry — this can happen while the carrier is processing your package.

4. Shipping Address

Please make sure your shipping information is complete and accurate when placing your order.

If you notice an error in your shipping address, please contact us through the Contact Us page on our website as soon as possible.

We can only guarantee address changes or corrections if your order has not yet been shipped.

PawCarry cannot be held responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided at checkout.

5. Shipping Delays

While we do our best to ensure your order arrives within the estimated delivery timeframe, occasional delays can occur.

These may be caused by:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Unforeseen circumstances

If your order is delayed, please contact us through our Contact Us page and we'll do our best to help you check the tracking information and provide any available updates.

6. Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us through the Contact Us page on our website.

We'll review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

7. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot find it, we recommend:

  1. Checking around your delivery location.

  2. Checking with household members or neighbours.

  3. Checking with your building's reception or mailroom, if applicable.

  4. Contacting the shipping carrier for further information.

If you still cannot locate your package, please contact us through our Contact Us page and we'll do our best to assist you.

8. Customs, Duties & Import Taxes

For international orders, your local customs authority may apply import duties, taxes, VAT, or other charges.

Any such charges are determined by the destination country and, where applicable, are the responsibility of the customer.

9. Order Cancellations

We understand that sometimes you may change your mind.

You may request to cancel your order within 24 hours of placing it by contacting us through the Contact Us page on our website.

We'll do our best to accommodate your request. However, cancellation cannot be guaranteed if your order has already entered processing or fulfillment.

After 24 hours, your order may already be in the fulfillment process and may no longer be eligible for cancellation.

If your order can no longer be cancelled, you may still be able to return it in accordance with our Refund & Return Policy.

10. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us through the Contact Us page on our website.

PawCarry